INFORMATION WE COLLECT We are committed to security and protecting your privacy. Any information we obtains about you is used in the course of our business. Any information you give us is held with the highest degree of care and security and will not be used in ways you have not consented. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also allow registration of your email for your future access to your account information. To safeguard that your email and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
ACCESS AND AMENDMENT OF PERSONAL INFORMATION You may request to access or delete your personal information and may request to make appropriate changes to it by sending a request to one of the addresses provided below under "Contact Us."
SECURITY The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
REGISTRATION In order to process your orders placed on this website, you must first complete the registration or guest checkout. During registration, you will be required to provide your contact information, which includes your name, e-mail address, and telephone number. This information is used to provide you with important OrthoExtent services such as: reward points, order history, order status updates, newsletter, as well as promotions and coupons via e-mail.
PAYMENT POLICY All orders are accepted and need to be paid in full at check-out. For your convenience we accept PayPal and all major Credit Cards including: Visa, Mastercard, Discover, American Express.
RETURN POLICY OrthoExtent has a total satisfaction guarantee policy. For any reason if you are unpleased with our services or products within 30 days, you can fill our your order information from the Returns tab. Once we receive your information we will send you an RMA number within 3-5 business days to proceed with the Return. All products must be in new and resalable condition and in original packing. Returns on custom orders are not accepted. Customer is responsible for shipping the returned items to OrthoExtent and a 20% restocking fee will be applied.
SHIPPING Orders are F.O.B. point of origin and shipped via ground transportation. Ortho-Preferred members receive free freight on all orders in the US (50 States). Non-Preferred members with orders over $350.00 will receive free freight up to five (4) pounds. Orders will ship from our office in Virginia. All orders are shipped via UPS Ground. Next Day Air is available for an added expense at checkout. UPS cannot deliver to P.O Box address. Please be sure to include a street address.