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We are committed to security and protecting your privacy. Any information we obtains about you is used in the course of our business. Any information you give us is held with the highest degree of care and security and will not be used in ways you have not consented. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also allow registration of your email  for your future access to your account information. To safeguard that your email and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.


Our Agents, Service Providers and Contractors: We occasionally engage in third parties to perform certain areas of our business operations for which customer information may be disclosed. For example, we use outside credit card processing companies to obtain payment for our goods and services. We also disclose customer information to third parties that perform other tasks or functions, such as marketing/advertising, legal, fraud prevention services and fraud risk modeling, and other administrative, professional, or consulting services. We allow these third parties to make further disclosures of your personally identifiable information only with your consent or as permitted under this Privacy Policy.


We may collect, maintain, and disclose your information as required by law and when we believe that disclosure is necessary to protect our rights or property; to protect the rights, property, or safety of other persons; to comply with a judicial proceeding, court order, or legal process served on us or the Site. Aggregate (Non-Personally Identifiable) Information: Information about you and your activities on our Site may be aggregated, or grouped together, with information about other customers in a way such that your information cannot be identified as yours. We may disclose this aggregate information to third parties that perform data collection and reporting services regarding our customers’ activities on our Site, measure the effectiveness of our marketing efforts, or evaluate the interests and preferences of people in certain categories. These third parties may use cookies on our Site and may receive anonymous information about your browsing and purchasing activity on our Site.


You may request to access or delete your personal information and may request to make appropriate changes to it by sending a request to one of the addresses provided below under “Contact Us.”


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


We may change this Privacy Policy from time to time. Any changes will be posted on the Site. Individuals may be asked to consent or may be given an opportunity to opt out before previously collected information is used for purposes materially different from the purposes permitted under the Privacy Policy in effect at the time the information was originally collected.


In order to process your orders placed on this website, you must first complete the registration or guest checkout. During registration, you will be required to provide your contact information, which includes your name, e-mail address, and telephone number. This information is used to provide you with important OrthoExtent services such as: reward points, order history, order status updates, newsletter, as well as promotions and coupons via e-mail.


All orders are accepted and need to be paid in full at check-out. For your convenience we accept PayPal and all major Credit Cards including: Visa, Mastercard, Discover, American Express.


OrthoExtent has a total satisfaction guarantee policy. For any reason if you are unpleased with our services or products within 30 days, you can fill our your order information from the Returns tab. Once we receive your information we will send you an RMA number within 3-5 business days to proceed with the Return. All products must be in new and resalable condition and in original packing. Returns on custom orders are not accepted. Customer is responsible for shipping the returned items to OrthoExtent and a 20% restocking fee will be applied.


Orders are F.O.B. point of origin and shipped via ground transportation. Ortho-Preferred members receive free freight on all orders in the US (50 States). Non-Preferred members with orders over $350.00 will receive free freight up to five (4) pounds. Orders will ship from our office in Virginia. All orders are shipped via UPS Ground. Next Day Air is available for an added expense at checkout. UPS cannot deliver to P.O Box address. Please be sure to include a street address.

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